Submission received

Your prescription request has been received

Thank you. Your prescription or eScript has been submitted successfully. Our pharmacists will review your request and be in contact to confirm the next steps before any dispensing or supply proceeds.

What happens next

• A pharmacist will review the prescription and details you submitted
• If needed, we may contact you or your prescriber for clarification
• Our team will contact you to confirm pricing, formulation (if relevant), and next steps
• No dispensing or supply proceeds until everything has been reviewed and confirmed

Timeframes

Most requests are reviewed within 1 business day. More complex prescriptions or compounded preparations may take slightly longer. If your request is urgent, please contact the pharmacy directly after submission.

Frequently asked questions

How long does it take to process my prescription?

Most requests are reviewed within 1 business day. Complex formulations may take longer depending on the information provided.

Will my prescription be dispensed automatically?

No. Every submission is reviewed by a pharmacist first, and our team will contact you before any dispensing or supply proceeds.

Can you contact my prescriber if needed?

Yes. If clarification is required, a pharmacist may contact your prescriber.

What if I uploaded the wrong file or need to send more information?

You can submit another request or contact the pharmacy directly so we can update your file before proceeding.