Privacy & Legal

Last updated: March 2026

Central Labs Compounding Pharmacy (“Central Labs”, “we”, “our”, or “us”) is committed to protecting personal information and operating our website in a transparent and responsible manner.

This page outlines how personal information is handled and the terms that apply when using our website or interacting with our pharmacy services.

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1. Privacy Policy

Central Labs handles personal information in accordance with applicable privacy laws including the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). Where relevant, we aim to follow privacy practices consistent with international frameworks such as the General Data Protection Regulation (GDPR).

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Information we collect

We may collect personal information necessary to provide pharmacy services or respond to enquiries. This may include:

• Name

• Contact details

• Date of birth

• Prescription information

• Medication history

• Health information relevant to pharmacy services

• Veterinary prescription information

• Practitioner contact details

Health information is considered sensitive information and is handled with additional care.

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Website information

When visiting our website we may collect information such as:

• IP address

• Browser type

• Device information

• Pages visited

• Website interaction data

This information helps us maintain security and improve website performance.

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How we collect information

Information may be collected through:

• Prescriptions submitted to the pharmacy

• Patient consultations

• Practitioner communications

• Website forms

• Email or phone enquiries

• Third-party healthcare providers involved in patient care

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How we use information

Personal information may be used to:

• Provide pharmacy and compounding services

• Process prescriptions

• Communicate with patients and practitioners

• Maintain pharmacy records required by law

• Improve services and operations

• Respond to enquiries

We only use information for purposes reasonably related to the services we provide.

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Disclosure of information

Personal information may be disclosed where necessary to:

• Healthcare practitioners involved in patient care

• Veterinary practitioners

• Regulatory authorities where required by law

• Service providers supporting pharmacy operations

Central Labs does not sell personal information to third parties.

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Information security

We take reasonable steps to protect personal information from:

• Misuse

• Loss

• Unauthorised access

• Modification or disclosure

Security measures may include secure pharmacy systems, restricted access to sensitive information and secure website hosting.

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Access and correction

Individuals may request access to personal information held by Central Labs and request corrections if information is inaccurate or incomplete.

Requests may require verification of identity.

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Information retention

Information is retained only for as long as necessary to meet legal and operational requirements relating to pharmacy records.

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2. Website Cookies and Analytics

Our website may use cookies or analytics tools to understand how visitors interact with the site and to improve functionality.

Cookies are small data files stored on a device that help websites operate effectively.

Users may adjust browser settings to control or disable cookies.

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3. Website Terms of Use

By accessing this website you agree to use it in accordance with applicable laws and these terms.

The content provided on this website is intended for general informational purposes only.

Central Labs reserves the right to update website content or policies at any time without notice.

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4. Medical and Pharmacy Disclaimer

Information on this website is provided for general information purposes only and is not intended as medical advice.

Patients should consult a qualified healthcare practitioner before starting, stopping or changing any treatment.

Medicines prepared by compounding pharmacies are supplied only in accordance with a prescription from an authorised healthcare practitioner where required.

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5. Prescription and Compounding Disclaimer

Compounded medicines are prepared based on prescriptions issued by authorised healthcare practitioners.

These medicines are prepared to meet the specific needs of individual patients and may not be evaluated in the same way as commercially manufactured medicines.

Patients should always follow the instructions provided by their prescribing practitioner and pharmacist.

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6. External Links

Our website may contain links to external websites for informational purposes.

Central Labs is not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of third-party sites they visit.

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7. International Visitors

Our website may be accessed by individuals outside Australia.

By using this website, users acknowledge that information may be processed in Australia in accordance with applicable privacy laws.

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8. Updates to This Policy

This page may be updated from time to time to reflect changes in law, services or website functionality.

Updated versions will be published on this page.

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9. Contact

If you have questions regarding privacy or the use of this website, please contact:

Central Labs Compounding Pharmacy

Email: compunding@centrallabs.com.au
Phone:92761183
Address: 29 Oxford Close, West Leederville, Perth, Western Australia 6007